Return Policy/Refund Policy

Satisfaction Guarantee

We do everything we can to ensure the quality and correctness of the items you purchase. From many high-quality images taken at different angles to measurements and weight. We take great care to ensure that the item you want to buy meets your needs. If you are dissatisfied with your purchase, you may easily return it for an exchange or refund. This is our way of letting you know you can buy with confidence. You will have 14 days to return an item; if a return is made, the buyer will be charged for return shipping to our location as well as a 20% processing fee. We will issue a refund once we have received the item and checked it for damage or neglect. If neglect is discovered, an estimate for repairs will be written and removed from the return. You must contact us before arranging for return shipping. Order cancellations will incur a 5% processing fee.

Standard free delivery means your purchases will be professionally packaged and dispatched within two business days of purchase. Freight shipments are typically delivered within two to five business days. Once the item has left our facility, you will receive an email with tracking information and an anticipated delivery date.

Next-day or overnight shipping quotes are available at the buyer’s expense.

Freight shipping: Make sure you have the assistance you need to unload your cargo; most carriers are simply required to deliver curbside. If no one is home when they attempt to deliver, you may be charged for a redelivery.

Damaged shipment: Please be ready to evaluate your order when it arrives. Inspect for transit damage; please do not sign the bill of landing unless you are certain it is in good shape. You cannot file a claim after signing it. If damage is discovered, notify the driver and record the damage on the bill of landing. Please contact us promptly; we will gladly assist you with the claim. And, if necessary, ship the new goods as quickly as feasible.

You are liable for any freight charges, restocking fees, and if you refuse delivery or cancel the order while it is in transit.

Customized Work

There are no refunds for custom work; a deposit must be paid before any custom work can begin. You have 30 days to pay the balance of the notified project’s completion. After 30 days, a monthly compounding charge of $50.00 or 2% (whichever is larger) will be applied until the invoice is fully paid. After 60 days of notification of project completion, All Taxidermy LLC reserves the right to post your product(s) for sale at any price we deem appropriate. At the time of sale, you will forfeit the project, your down payment, and any extra payments you made to All Taxidermy to cover shop labor and material costs.